Creating a unified portal experience for a scaling cybersecurity provider

The client

Beazley Security is an integrated cyber risk management company focused on improving cyber resilience for clients.

Their round the clock team protects client’s environments, endpoints, and private data. A blend of human expertise, machine learning and advanced technology allows Beazley Security to identify and contain potential threats, generating tremendous value for their clients worldwide.

The opportunity

In early 2024, Lodestone began its transformation into Beazley Security in support of Beazley’s full-spectrum cyber initiative. Beazley Security was tasked with supporting Beazley Insured and other organizations in effectively reducing risk, combining their MDR, advisory, and other proactive services with Beazley’s leading cyber insurance offerings.

The move wasn’t merely about strengthening their position as a top-tier insurance provider; but emerging as a leader in digital security and response. Beazley Security solicited Crema to help them scale the delivery of cutting edge security and incident response services.

From the beginning, the portal needed to offer seamless integration and actionable insights, transitioning fragmented communications to a unified platform that supports their team’s commitment to innovation and customer-centric service. The long term vision was clear.

Problem statement

How might we create a user-friendly solution that enhances real-time threat management, improves client engagement, and supports efficient decision-making for both analysts and clients?

Core objectives
  • Design a data-driven dashboard for MDR analysts to review and investigate security threats.
  • Introduce an intuitive client interface for effective monitoring and response.
  • Support efficient decision-making for clients and analysts alike.
  • Bring a heightened level of visibility into the valuable services provided by Beazley Security.
  • Prioritize the most relevant information to lower cognitive load.
The solution

VERACIS™

An MDR portal for the future of digital security and response

2,000+
Cyber attacks per day
360
Degree view of a client's security posture
15
Minute average containment time
6
Integrations
1
Unified portal
KEY features
Alert Timeline
See the full timeline of activity regarding a security case
KEY features
Case Trends
View the trends of security cases generated over the last three months
KEY features
Case Overview
Get a snapshot/highlight of the critical case details, and what steps are suggested next
KEY features
Tactic Trends
View which MITRE ATT&CK tactics were attempted across your network in the past three months
KEY features
Value Delivery
A simple to read statement detailing the value provided by Beazley Security analysts over the past 30 days.
KEY features
Alert Timeline
See the full timeline of activity regarding a security case
KEY features
Case Trends
View the trends of security cases generated over the last three months
KEY features
Case Overview
Get a snapshot/highlight of the critical case details, and what steps are suggested next
KEY features
Tactic Trends
View which MITRE ATT&CK tactics were attempted across your network in the past three months
KEY features
Value Delivery
A simple to read statement detailing the value provided by Beazley Security analysts over the past 30 days.
"Crema excels at a lot of things, but they're fantastic at taking a concept, making it less nebulous, and crafting a clear path to bring it to life. They make sure that it looks exceptional and is user-friendly. But most importantly, clients absolutely love it."
Francisco Donoso
Chief Technology Officer at Beazley Security
Results

This innovative MDR tool is enhancing Beazley Security’s market position by integrating a comprehensive analyst and client interface to manage security threats. For Beazley Security, this move will bolster their competitive edge by transitioning from email and phone operations to a workflow oriented response and communication tool, improving operational efficiency and customer value. VERACIS will be the centralized delivery mechanism for all client engagements and the engine for the company’s new Managed eXtended Detection and Response (MXDR) offering.